Ear Care with Katie

Terms & Conditions

These Terms & Conditions apply to all enquiries, bookings, appointments, and services provided by Ear Care with Katie.
By booking or receiving a service, you agree to these terms.
1. About the service Ear Care with Katie provides a private mobile earwax assessment and removal service for adults aged 16 and over in Worksop and surrounding areas.
This service is intended for earwax assessment and removal only. It is not a hearing test, emergency service, or full medical diagnostic/ENT service.
Treatment is always subject to assessment, safety, suitability, and clinical judgement.
2. Age restriction
Services are available to adults aged 16 years and over only.
3. Suitability and clinical assessment
Earwax removal is not suitable for everyone.
Before treatment, you may be asked questions about your symptoms, ear history, and relevant medical information. You must provide accurate and complete information to the best of your knowledge.

Treatment may be declined, postponed, or stopped if:
it is not clinically appropriate
there are signs of infection, injury, or another medical concern
there is a contraindication or safety concern
the wax is too hard, impacted, or painful to remove safely at that visit
further softening is needed before treatment
onward referral to GP, audiology, or ENT is more appropriate
4. No guarantee of complete wax removal
While every reasonable effort will be made to provide a safe and effective service, successful or complete wax removal cannot be guaranteed in every case.
In some cases:
no removable wax may be present
wax may be too deep, hard, impacted, or sensitive to remove safely
the procedure may need to be stopped
further softening drops may be required
a second appointment may be recommended
onward medical referral may be advised
Fees cover professional time, assessment, travel, equipment use, and clinical judgement, not a guaranteed outcome.
5. Home visit requirements
For mobile appointments, the client must ensure:
safe access to the property
a reasonably quiet, clean, and safe environment for treatment
any relevant parking or access instructions are provided in advance
If access is not possible or the environment is not suitable or safe, the appointment may be cancelled or ended and a charge may still apply.
6. Pre-appointment preparation
Where advised, clients should use appropriate earwax softening drops (for example, olive oil drops) before the appointment in line with the pre-appointment instructions provided.
Failure to prepare the ears appropriately may reduce the likelihood of successful removal and may mean treatment is incomplete or needs to be rearranged.
7. Fees and payment
Fees are as stated on the website or confirmed at the time of booking.
Payment is due at the appointment, or within 24 hours of the appointment day.
Any additional charges (for example, extended travel outside the usual area) will be agreed in advance where applicable.
8. Cancellations and missed appointments
If you need to cancel or rearrange, please provide at least 24 hours’ notice wherever possible.
Ear Care with Katie reserves the right to charge for:
late cancellations
missed appointments
failure to provide access
situations where the practitioner attends but treatment cannot proceed due to undisclosed contraindications, unsafe conditions, or lack of preparation
More than 24 hours’ notice: no charge
Less than 24 hours’ notice: a £30 fee will apply
No-show / no access / practitioner attends and cannot proceed due to undisclosed issues: up to 100% fee may apply
9. Refunds
Refunds are not normally offered where:
a professional assessment has been completed
treatment is attempted but cannot be safely completed
no wax is found
wax is not suitable for removal at that visit
onward referral is advised
the appointment is affected by inaccurate or incomplete information provided by the client
Any refund offered is entirely at the discretion of Ear Care with Katie unless required by law.
10. Risks of treatment
Earwax assessment and removal are generally well tolerated, but as with any procedure there are potential risks and side effects, which may include:
temporary discomfort
sensitivity
dizziness or light-headedness
coughing
minor abrasion or irritation
minor bleeding
incomplete removal
temporary aggravation of tinnitus or sound sensitivity
need to stop treatment
need for onward referral
By proceeding with treatment, you acknowledge these risks have been explained and that no procedure can be guaranteed to be risk-free. You will sign to state you understand these risks, using the Tympa device, before treatment commences.
11. Limitation of service
Ear Care with Katie does not provide emergency medical care.
If you have sudden hearing loss, severe ear pain, bleeding, discharge, significant swelling, severe dizziness, or other concerning symptoms, you should seek urgent medical advice.
12. Complaints
If you are unhappy with any aspect of the service, please contact Ear Care with Katie as soon as possible so the matter can be reviewed promptly.
Complaints can be made by email using the contact form on the website.
We aim to:
acknowledge complaints within 5 working days (unless closed for bank holiday / annual leave)
provide a full response within 10 working days, where reasonably possible
13. Liability
Nothing in these Terms & Conditions excludes or limits liability where it would be unlawful to do so, including liability for death or personal injury caused by negligence, fraud, or any other liability that cannot legally be excluded.
Subject to the above, Ear Care with Katie will not be liable for losses that are indirect, consequential, or not reasonably foreseeable.
14. Changes to these terms
Ear Care with Katie may update these Terms & Conditions from time to time. The latest version will always be available on the website.
Last updated: May 2026