Ear Care with Katie

Complaints Procedure

Ear Care with Katie, we aim to provide a professional, safe, and respectful service at all times. If you are unhappy with any aspect of your appointment or treatment, please contact us as soon as possible so we can review your concerns and try to resolve them promptly.
How to raise a complaint
Please contact us by:
Email: katieallsopp74@outlook.com
Please include:
your name
date of appointment
brief summary of your concern
the outcome you are seeking (if known)
What happens next
We aim to:
acknowledge your complaint within 5 working days (unless on sick/annual leave)
investigate and respond within 10 working days, where reasonably possible
If more time is needed, we will let you know.